Not surprisingly parents of children in neonatal intensive care units (NICUs) want as much communication as possible about how their child is getting on. One way of doing this is by text messages. M.F. Weems led a team of researchers looking into the suitability of using text messages to communicate with parents in an urban (i.e. poor), ethnic minority area. 217 mothers took part in the study. Three-quarters of them were black and three-quarters had an annual income of less than $20,000. Despite their poverty 79% of them had smartphones and the same percentage had searched the internet for health information in the past year. The mothers liked getting electronic messages about their babies and text messaging was the preferred platform. Most of the mothers felt electronic messaging would improve communication although they also thought that this should not replace face-to-face communication.
You can read an abstract of this article here.